Who is Securing Your Data?

| June 30, 2016

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When it comes to your business, the data you store and use for reporting is a key element to your success. Unfortunately, this data can also make you a target. Storing usernames and passwords, credit card information, etc., needs to be done with the greatest levels of security and know-how.  Names like “Amazon” and “eBay” instill confidence because they spare no expense to provide the best talent and technology money can buy. For decades they have been an everyday part of your personal and business needs with billions of dollars invested to make sure that your data is not compromised. 

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One Strike and You’re Out

| June 29, 2016

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This industry consist of smart buyers who invest their mindshare on areas of great interest for themselves. What I would call the “quick-fix” and the “now” items that immediately impact them.

In a lot of cases software and technology sit outside of their strike zones. They may not be viewed as a top priority because the pawn broker has so many other things on their plate. In the many calls we have been receiving lately, several have been frantic as fear of the unknown creeps in. (more…)

Colocation and Cloud Computing Demystified

| June 23, 2016

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Over the past two decades, cloud computing, as well as colocation services have become so ubiquitous that many people started interchanging the two concepts. This blog attempts to explain the underlying differences and similarities between these often misused terms.

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Note Taking – The Foundation for Success

| June 22, 2016

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Yes, note taking is the foundation for any sales opportunity but frankly, you can apply this to anything you do. Taking good notes will also help you learn the product and industry better. It will help you retain the information and understand and remember the needs of your customers better. Taking good notes and using the 5 R’s below will also help you make your CRM entries cleaner and more concise. These notes should be used as a tool. Something you refer back to, and find value in. It will help you have better conversations with your customers and prospects. 

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Treat them Like Family

| June 20, 2016

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For many years DataAge has focused on the customer as the sole focal point of our business. Many of our customers have publically stated we “treat them like family”. This is exactly how we feel and of late, there has been a lot of energy around this subject pertaining to the recent upheaval in our space.

The customer is more informed than ever before and is just one click away from finding someone else to service their business. A customer-centric approach to business really is the only way to go about working with your customers. The customer is not interested in all the “slick” buzzwords”. All they know and want to hear is their business is the most important business on the planet. They are right.  (more…)

PawnMaster Extends Technical Support Hours on Weekends

| June 16, 2016

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As the leading pawn shop management software provider, PawnMaster continues to organically grow in usage and popularity because of our decades of stability. We are pleased to be able to extend our office hours to the weekends. This would include the bolstering of our world-class client support teams and our business consulting teams. (more…)

Buzz Word or Buzz Kill?

| June 14, 2016

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Buzzwords – are they done and have they had their day in the sun?  I am sure we have all overused buzzwords especially in early usage settings.  They are slick and have an immediate play on emotions. The real issue with Buzzwords is the “buzz kill” that can accompany them if they are used to impress and not to educate. Buzzwords can be very costly to the customer if they don’t do their homework. High quality, reputable and stable vendors are transparent and offer more than just marketing fluff. They would rather deliver substance and depth to assist in helping the customer make the right decision for their business. Dig deep and ask the right questions.

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Innovation is a Necessity, Customer Experience is the Differentiator

| June 10, 2016

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As the industry leaders for close to three decades, we have many undeniable differentiators we bring to the market. Dual platform capabilities, the largest customer base, the largest customer support teams and the largest on-site development teams in the industry just bolster our time-tested stability, which at present is even more important and calming than ever before for our industry.  Another true differentiator, though, is the experience we provide for our customers. You may have heard the buzzwords, “Customer Experience” or “Cx”. In our world, customer experience isn’t a buzzword. It’s a way of life. Each and every person who comes to work at Data Age is involved in providing a remarkable experience for our customers on some level and each and every person here genuinely cares about all of our customers. At Data Age, it isn’t just about making the initial sale. Our model is put in place to ensure you are taken care of throughout your entire lifecycle as our customer – and our customer loyalty has proven this approach works. 

 

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