One of the main reasons for joining the Data Age PawnMaster team besides the obvious one as the industry leader was their commitment to delivering consistent results to their customers. Over the years I have worked for several highly commitment organizations. During my early meetings with the Data Age team I quickly came to find they had a real desire to deliver results for years to come no matter how successful they became. This was refreshing to say the least. Simply put, we are in the results business. Our customers demand results, invest in results and deserve results from the company they have invested in. The foundation for the results we deliver is simple… We are transparent in our business practice and focus sole you the customer. We fully understand the dynamics involved in staying the leader in business. We have leadership in place who have experienced all aspects of business and have experienced the good and the bad.
Agile Scrum Master
In waterfall methodology, the business stakeholders are not actively involved throughout the software development process, almost as if they’re lost in space. They have to wait for months before they see any results or even know if the software development droids are creating the features and functionality that the users want. Agile development takes that ambiguity away and provides clarity, active participation of key stakeholders, and most importantly all stakeholders are able to see the results every two weeks.
PawnMaster uses Agile development methodologies to increase speed to market for all of our new features and software developments. It has increased transparency and communication across all levels of our business while pushing out faster builds for our customers.
What’s Your Favorite PawnMaster Feature? Jessica Noval, 2D ID Scanning
We asked our employees what their favorite PawnMaster feature is, and why. Here’s what they had to say:
Remember when you bought…
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What First Impression Are You Making?
“You only get one shot at making a first impression.” I’m sure we’ve all heard this statement over the course of our lives, from the time of our youth, to preparing to enter the workforce.
Customer Profile: Gold-N-Guns Pawn Shop
Mark Strother, Gold-N-Guns Pawn Shop, Gonzales, LA
Mark Strother, owner of Gold-N-Guns Pawn Shop in Gonzales, LA has been in business for 32 years. He learned the value
having a point-of-sale and inventory management software early in his career. The owner of his previous software passed away suddenly, making technical support, future updates and upgrades non-existent. Mark was forced to find a new software provider. He was looking for a stable company that would provide technical support and continual upgrades. That’s when he found PawnMaster. (more…)
7 Habits of Highly Successful Pawnbrokers
- Keep Compliant Using Required Fields: In most areas of the world, collateral lending is highly regulated, and failing to abide by those regulations often results in heavy fines and punitive actions. One of the easiest ways to ensure that your employees are gathering all of the data needed for police reporting is to set required fields so a pawn or buy cannot be completed without all of the required customer and item information.
HOW TO: Setting the parameters is as simple as going to Admin >Store Setup>Customer Required Fields and Item Required Fields. (more…)
Truth and Lies in the Marketplace
With the election not long ago, we all know that negative advertising exists. But what if it happens to you? How do you combat a competitor who is telling lies about your business?
Make More Money Using Your PawnMaster Data: Customer Snapshot
PawnMaster has a tool that helps pawnbrokers get the most from their customer data called the Customer Snapshot, that little box on the right of the New Pawn screen that is displayed after selecting a customer. It lists the number of active loans, number of redeemed and defaulted loans, as well as the number of buys, redemption ratio, return ratio and total sales in dollars. This is important information. This is a quick-glance record of how your customers are treating you.
Built to Scale
When you set out to build software that will service thousands of customers like we do here at Data Age, you have to concentrate on the foundation. Building to scale is something you hear all the time but what constitutes accuracy in this statement? Building the platform on infrastructures that are inadequate for growth is the main mistake that software developers make. In an effort to keep their own costs at a minimum, they may host your data at the nearest facility that they can get a cheap price at instead of leveraging the best possible solution for their customer base. Also, not keeping up to date with the latest technology is a major issue for many software providers. Remember, cloud technology is constantly changing so anything past 5 years old in technology is already outdated.