Real-Time Support: You Asked, We Listened… Again

| April 3, 2017

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The Data Age Technical Support Team has earned world class status now for many years running. As customers and many new prospective customers come to our offices, the first thing they highlight is our Tech Support team.  This 15-person team allows Data Age to help our customers very fast. No worries about not getting called back and not having your issues resolved. Most of the calls we take our “how-to calls”. We feel these calls are great opportunities to advance continued education and to learn more about our customers.

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Operate in a way that if anyone should speak badly of you, no one would believe it

| March 30, 2017

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We’ve all fallen victim to fake or unfair reviews. Reviews can be a blessing and a curse. They’re a blessing because when you do business the right way, your satisfied customers want to get the word out for you. They can be a curse because ANYONE can write a review. That includes a customer who was asking for something unreasonable you couldn’t provide or your competition if they are feeling desperate.

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Relaunching PawnLink.org

| March 28, 2017

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I can recall my first NPA Expo event. A group of some of the well-known vendors were having a bite to eat and they were discussing many topics.  I can recall them all sitting there and saying to myself, “There is a lot of knowledge sitting right here.” This knowledge could have benefitted me during my investigation of this industry, as I made the decision to enter into it. I then thought how great it would be if we could gather as much information related to the industry and put it in one place for consumption. As I researched, I found there was no one real go-to spot for this kind of information.

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Refining Views

| March 22, 2017

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passion  pas·sion. ˈpaSHən/ noun

1. Strong and barely controllable emotion.
“a man of impetuous passion”

My name is Peter B Spector.

I am the Senior National Accounts Manager with GEIB Refining Corp. in Warwick, Rhode Island. I love what I do and I love my clients.

I have worked tirelessly for 17 years in the refining industry to earn a great reputation and following in the pawn industry, retail/Mfg jewelers as well as other industries that accumulate precious metal bearing materials. The owner of my company once told me, “the harder you work; the luckier you get” I believe that; don’t you!? (more…)

Printable Birthstone Chart

| March 21, 2017

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We’re always looking for ideas to provide useful tools, rather than only traditional sales materials for our customers and prospects. I’m sure you most of the industry knows these by heart, but we thought your customers might like to use it for reference if their mom, husband, wife’s birthday is coming up and they’re just browsing your store, unsure of where to start.

What else can we create, that you would be helpful either for you and your staff, or to help you sell more to your customers? Let us know in the comments below!

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The Big One

| March 17, 2017

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For years, people have talked about waiting for the “big one” to happen. With each little tremor, they wonder if it is going to progress into a powerful 9-magnitude devastator. As the leading software in the industry, we’re just using this as an analogy, but it really is a reality when it comes to looking for point-of-sales software.

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What’s Your Favorite PawnMaster Feature? Ashley Nussbaum

| March 15, 2017

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We asked our employees what their favorite PawnMaster feature is, and why.  Here’s what they had to say:

What’s your favorite add-on and why?

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Why do your customers love it?

It saves them time, money, and provides peace of mind knowing PawnMaster is properly backed up and monitored by the industry’s leading support team.  One shop had a lightning strike, another a flood, another a fire – we got them each back up and running with all their data in a day! (more…)