Q: How can I void a redeemed pawn?


A: My first instinct is to tell you to ask your employee, “Why do you need to void a redeemed pawn?” This is a safety precaution to make sure they’re not trying to skim money out of the cash drawer. As an owner be sure to limit who has access to voiding a pawn.

Then if needed, go to Pawn/Buy on the toolbar and select “Maintain”, enter the pawn ticket number or find the customer, then click “Undo Pay”. If the redemption payment was the only payment taken, the pawn can now be voided. If other previous payments have been taken it can’t be voided. You could, however, forfeit the pawn or redeem it for a different amount.