How to undo a payment in PawnMaster


One of the most frequent questions I get after a shop has been using PawnMaster for a while is, “How do I undo a payment?”

Let’s face it, we all make mistakes now and again. Perhaps we are in a hurry and we accidently select the wrong customer. Or the customer has multiple loans and they change their mind as to which loan they want to pay on. Whatever the reason, it’s time to undo a payment.

To do so, go to “Pawn/Buy” on the top toolbar and select “Maintain” or press Alt+P, Alt+M on the keyboard. Enter the ticket number or select “Customer” or “Last Customer”. Once the transaction is found click “Undo Pay”.



There will be an “Undo Last Payment” button on the bottom left of the screen.

Please notice that it says “Last Payment”, this action can only be performed once. If a customer has made multiple payments, only the most recent payment can be un-done. This function has access controls on it. If an employee doesn’t have sufficient access, a manager will need to enter their credentials to perform an override.

The payment will appear on the cash drawer detail report as a “PAWN PAYMENT” with a negative value.