How to Avoid a “Thumbs-Down” Experience with Your Software Vendor


In 2016, many operators were forced into unchartered waters when a portion of the market had to search for new pawn software. Be it because of unfortunate life circumstances or business decisions of companies to take alternative directions in their business models to attempt to fast track success. Many operators did their homework and changed direction themselves by moving over to PawnMaster. There were many reasons for this besides great products and services. Stability, integrity and transparency were key elements for people making the move.

As a business owner, you want to feel like you’re in control of your business. A big part of your business is your POS software, along with all the data you accumulate, which helps you define trends over time, helping you to make better business decisions as you go. How would you feel if your software company suddenly told you they were no longer going to be supporting the software you rely on to keep your business alive? Pretty scary huh? This is why it is SO important to make sure your software company has your best interest in mind. You’ll want to make sure your software company is able to build your software so it supports the way YOU want you to run YOUR BUSINESS without limitations on set up configuration.

First, try to think about your needs specific to how you run your business. Try to ask specific questions around your needs, to make sure your new software can support your business.

Here are some general questions you might ask you the pawn software company before you sign on the dotted line:

  1. How hard will it be for my employees to learn the new system?
  2. How many customers do you (does the software company) support?
  3. If I ever need support, are there any extra costs?
  4. Who owns my data?
  5. Do you have any references I can speak to?
  6. What is your implementation process like?

Operators no longer have to be concerned with no one calling them back for support, or to address questions about their accounts and to ask simple how to questions about their software. With PawnMaster, there is certainty. You have a stable company that is transparent in their motives and their actions, giving you peace of mind.

As kids our parents would say,  “Sometimes you have to just dive into the deep end of the pool and get your feet wet.” This does not hold true when you are investing in a product and company to help run your business. Buzz words, Wal-Mart rah-rah videos, high-pressure sales and insincere declarations are not a “thumbs up” formula. It can be a recipe for a major “thumbs-down” experience.

Not to worry though. If you do end up having a “thumbs-down” experience, PawnMaster will still be here to help. We will continue to educate people the best we can so they can avoid getting locked into contracts that suit the vendor and not the customer. Our goal is to get you back to focusing on your core business and operating your shops in the manner you want to — not how the vendor thinks you should.