Beyond the Shop: The Manager’s Circle

If you’re an owner or even a manager of a pawn shop, the one thing I would advise you to do is get out from behind the counter and stand in what I call the manager circle, which is a three-foot imaginary circle in front of the counter. Because, who do you want meeting with your customers for the first time? You want your manager, who is a comedian, an entertainer, a best friend, a pastor, someone that can relate to your customers.