Social Media Do’s and Dont’s

header-Social Media Business EtiquetteFor several years our company, and more specifically myself, have taken to social media as a primary outlet. In an attempt to consistently improve, our social media is used as a way to connect with our customers.

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How Different Generations Search and Shop

header-How Different GenerationsNo two customers are alike—everyone has a different set of preferences, wants, or needs that can quickly change based on the customer’s situation or even the way the wind blows. Well, it can feel that fickle, but your customers are a little more predictable than you might think.

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Upcoming Changes to MLA Website

The Defense Manpower Data Center (DMDC) will be making changes to the Military Lending Act website around June 27,2019. These changes will require all users of the website to create user accounts.

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Guest blog: Family Business – Generation to Generation

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Family businesses that manage to survive generation after generation leave not only a family legacy, but also the potential for tremendous wealth. For example, Walmart is presently the largest business in the world in terms of revenue, earning more than $500 billion in 2018. When the founder Sam Walton passed away in 1992, he left his retail empire in the hands of seven heirs. 

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Customer Service: Serving the Under Served

 header-Customer Service_v3As we enter the mid-year mark of 2019, so many people ask me, “How do you win and how do you have such a loyal customer base?”  My response is fast, simple, and without hesitation…. Customer service.  My team and I are committed to serving the underserved in our industry.

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A Shout Out To Our Tech Support Team

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I’ve had the pleasure of attending the 2019 Midwest Pawn Convention this past weekend, and I got to see quite a few of our customers.  Not only do I love getting the face time with people that I have known for many years from our industry, but it’ s just as exciting to meet customers who have recently come on board PawnMaster Nation. 

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Art And Sales – Mastering Your Creativity

 header-Art and SalesArt and Sales. Two things I have had always had a natural inclination toward. After years of doing both, I realize the two have more in common than one would think at first. Both of these things require a level of creativity to master: art in a more literal sense of what you create and sales with the way you approach your clients and the deals that are being made. It’s easy to make things black and white but to think outside that box into the grey area is where artists and salespeople alike will experience true success.

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Millennial Spending Habits

 header-Millennial Spending HabitsMillennials have proven themselves to be different than any other generation. This year they have become the country’s largest adult population group, totaling a whopping 83 million people, and with numbers comes influence. At present this demographic group only contributes 13% of the revenues to the pawn industry.

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