I have been involved in technology most of my life. I don’t mean binge watching Netflix or playing Call of Duty (although I do both), but actually making a career out of it.
How the Product Protection Plan Benefits YOU
There are a few “no-brainer” programs in the pawn world, and I believe the Product Protection Plan to be one of them.
If You Don’t Service Your Customers, Your Competition Will
In our 2019 blog “serving the under-served…the little things matter,” we talked about the reason behind the need for world-class customer service in any business. As we close out Q1of 2020, it has become painfully obvious to some why customer service is no longer an option…it is a necessity.
Getting New Customers Is EASY If You Do This ONE CRITICAL THING
“How do I get more customers?” This is the most common question asked to me by small business owners. And the available marketing solutions are plentiful: Radio, billboards, coupon books, social media ads, website ad banners, blah blah blah.
Attracting and Retaining Customers
I worked for a large retail drug chain early in my career, and we once had a training class on “embracing your inner 4-year-old”. I thought it humorous at the time, but as the training went on, I understood it and it became a cornerstone of my thought process.
Pawnbroker 20/20: Hiring and Keeping Talent
Hiring – what to look for and how to do it?
When the candidate shows up at your store, let them wait a few moments on the sales floor. Watch how they interact with employees and around customers.
Corporate Reputation Management: 6 Strategies for Owners & Executives
Your company needs to put its best foot forward in order to make a good impression. With more than 60% of your customers turning to mobile devices in 2019, companies are under increasing scrutiny online and off. (more…)
Pawnbroker 20/20: Retail, It’s a Mindset!
Retail……It’s a mindset! It’s that simple. It starts with the willingness to set goals, plan daily, and focus on the basics.
How Joey Leza Dramatically Increased his Profit Margins
Being in the pawn business, there are a few things that we tend to hear from our customers day in and day out, especially when it comes to items on the sales floor.
Pawnbroker 20/20: Loan To Live
Rob and I recently sat down to discuss loaning, and tips to ensure a strong loan balance that produces a strong yield.