In our 2019 blog “serving the under-served…the little things matter,” we talked about the reason behind the need for world-class customer service in any business. As we close out Q1of 2020, it has become painfully obvious to some why customer service is no longer an option…it is a necessity.
“How do I get more customers?” This is the most common question asked to me by small business owners. And the available marketing solutions are plentiful: Radio, billboards, coupon books, social media ads, website ad banners, blah blah blah.
I worked for a large retail drug chain early in my career, and we once had a training class on “embracing your inner 4-year-old”. I thought it humorous at the time, but as the training went on, I understood it and it became a cornerstone of my thought process.
Hiring – what to look for and how to do it?
When the candidate shows up at your store, let them wait a few moments on the sales floor. Watch how they interact with employees and around customers.
Your company needs to put its best foot forward in order to make a good impression. With more than 60% of your customers turning to mobile devices in 2019, companies are under increasing scrutiny online and off. (more…)
Retail……It’s a mindset! It’s that simple. It starts with the willingness to set goals, plan daily, and focus on the basics.
Being in the pawn business, there are a few things that we tend to hear from our customers day in and day out, especially when it comes to items on the sales floor.
Rob and I recently sat down to discuss loaning, and tips to ensure a strong loan balance that produces a strong yield.
Data Age Business Systems, the developer of PawnMaster, the industry leading pawn management software, is proud to announce the appointment of Didi Abdulnabi to Director of Marketing.
Data Age Business Systems, developer of PawnMaster, the industry leading pawn management software for over thirty years, is proud to welcome onboard Check City, a thirty-one-store operation servicing Utah. (more…)