Post transactional touch-points are an opportunity for you to reach out to your customer after the sale was made to reengage them to come back. Customer interaction doesn’t stop once the customer has made the sale.
While eCommerce is steadily expanding, many businesses that aren’t solely eCommerce based have found a way to reinvent themselves in a manner that multiplies one sale into many more. It starts and ends with the customer experience.
For several years our company, and more specifically myself, have taken to social media as a primary outlet. In an attempt to consistently improve, our social media is used as a way to connect with our customers.
No two customers are alike—everyone has a different set of preferences, wants, or needs that can quickly change based on the customer’s situation or even the way the wind blows. Well, it can feel that fickle, but your customers are a little more predictable than you might think.
The Defense Manpower Data Center (DMDC) will be making changes to the Military Lending Act website around June 27,2019. These changes will require all users of the website to create user accounts.
Family businesses that manage to survive generation after generation leave not only a family legacy, but also the potential for tremendous wealth. For example, Walmart is presently the largest business in the world in terms of revenue, earning more than $500 billion in 2018. When the founder Sam Walton passed away in 1992, he left his retail empire in the hands of seven heirs.
As we enter the mid-year mark of 2019, so many people ask me, “How do you win and how do you have such a loyal customer base?” My response is fast, simple, and without hesitation…. Customer service. My team and I are committed to serving the underserved in our industry.
I’ve had the pleasure of attending the 2019 Midwest Pawn Convention this past weekend, and I got to see quite a few of our customers. Not only do I love getting the face time with people that I have known for many years from our industry, but it’ s just as exciting to meet customers who have recently come on board PawnMaster Nation.
Millennial debt has crept up to over 1 trillion dollars and is growing steadily. Credit card debt is one of the biggest causes of this dilemma, while student loans and mortgage debt follow closely behind it.
Art and Sales. Two things I have had always had a natural inclination toward. After years of doing both, I realize the two have more in common than one would think at first. Both of these things require a level of creativity to master: art in a more literal sense of what you create and sales with the way you approach your clients and the deals that are being made. It’s easy to make things black and white but to think outside that box into the grey area is where artists and salespeople alike will experience true success.