How do you treat people who want to support your business? Do you put them on hold? Do you wait to respond to their messages until it’s convenient for you? Do you ignore their feedback on your business? If you have trouble answering any of these customer service questions, then it might be time to rethink your strategy.
Pawnbrokers 20/20 : If you fail to plan, you plan to fail
I once had a boss who used to say “If you fail to plan, you plan to fail.”
A Successful Holiday Season
For many of us, this is an exceptional time of year. A time that we all wait for, for a variety of reasons.
The Value of Customer Relations
Relationships are built from the heart. You have to want to help others and make the world a better place. Try building a relationship solely on financial gain and it will most certainly backfire. This is where a lot of business owners fail. Real recognizes real. Whether it be in nature or inside your financial/retail location.
Guest Blog: Who’s watching your POS?
In 1626 a Dutchman named Peter Minuit bought Manhattan from the Lenape Indians for twenty-four dollars’ worth of glass beads. This single transaction has been labeled throughout history, “the greatest swindle of all time.”
Bill Brannan Named Director of Software Development for Data Age
Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software, is pleased to announce the onboarding of Bill Brannan as Director of Software Development.
Guest blog: No One Can Counterfeit an Elephant
Destiny Soria’s got it right when it comes to fake watches. Her quote epitomizes the exact opposite of what the counterfeit or so-called by some “replica” watch market is doing today.
Bill Booth Named Vice President of Product Development
Data Age Business Systems, developer of PawnMaster pawn management software, names Bill Booth Vice President of Product Development.
Guest blog: Tips on Testing Jewelry Scrap Part 2
In this edition of Tips on Testing Jewelry Scrap we’ll cover the last two tips, tips #3 & 4: The Smell Test & Sharing information and training employees.
Guest blog: Tips on Testing Jewelry Scrap Part 1
There is a continuing evolution and sophistication regarding the types of jewelry alloys you will encounter in your scrap buying. With higher metal prices, even legitimate manufacturers are trying to find ways to reduce their wholesale price of newly finished jewelry. Competent testing of jewelry scrap is one of the most important skills a pawnbroker must have to avoid making expensive mistakes when purchasing or loaning on karat gold materials.