Ink & Toner Archives

Tech Support

13:22 22 Jan 20

This company makes it techs do 'on call' after hours and on the weekends. The only difference between the on call here at Data Age, and say, a company that cares about its employees, is that Data Age DOES NOT PAY the employees while they are on call (and expected to be ready to answer any calls coming in) unless a call actually comes in. So that means a tech can be stuck at home entire day with the on call phone 'waiting' for a call even though they are not being paid. All techs have also shared their same views on how this does not seem ethical. It may be legal here in Florida, but just shows how Data Age treats its hard working and VITAL tech support members..

Derek Good

16:12 13 Dec 19

So today I had the pleasure of working with Josh from data age to help us with some issues we were having. Honestly he was amazing! He was super nice respectful an even though it was a rather stressful situation he was able to make me laugh as he quickly resolved all of our issues. Can’t stress enough Josh is the man! Thanks for being amazing!

Demiris Brown

17:42 15 Nov 19

Our company has been doing business with Data Age for many years and I will say it as been a very pleasant experience from day one. Data Age have custom made things we needed for our company in their software and really helped us grow over the years. Thank you Data Age.

Darbi Hughes

03:04 15 Nov 19

Great customer service! These guys ate great with working through all the crazy issues we encounter. Josh V. is always easy to deal with and makes it overall great experience. Alan is extremely helpful with all our product needs!

Rob Windorski

23:28 14 Nov 19

Highly recommend if you're looking for pawn software. Support is top notch. They made the conversion we went through earlier this year very easy. Thank you: Alan, Richard, Rachel, and Len. (And everyone else whom I have the pleasure of talking to.)

Latent Investigations

23:46 08 Nov 19

Data Age resolved my system problem in a very timely and professional manner. I don’t have to call them often but it is good to know their support personnel are always just a phone call away. Thanks again for keeping us up and running. L. Gaines

A Glassett

19:59 08 Nov 19

Very happy with their service and tech support. Their phone representatives and techs are always patient, courteous, and helpful on the phone and they quickly solved our issues every time, no problem is too big or too small. The tech who helped us this time around, Howard, had our computer up and running within the hour. Thanks again!

Joshua Bryant

19:49 08 Nov 19

Very nice, friendly staff. Had several issues over the years with our printers and they always fix them fast the first time. Would highly recommend them!

Danny Raniewicz

17:23 25 Oct 19

I have been with this software for a long time. For the most part it has been very reliable and a great asset to my business. Customer support is quick to help with any issues.

Dallen Chitty

19:00 15 Oct 19

They are always happy yo help when we have an issue! Joshua Was great to work with! He made sure all of our needs were met and went above and beyond. Thanks! PAWNMASTER IS THE BEST!!!

Lorinda close

15:34 28 Sep 19

Thanks for all the time you guys spent with us setting up our new system. And being there on Saturday to resolve some printer issues. Thanks again guys.

MultiSpartanX1 .

17:21 14 Sep 19

Great customer service! Josh was very helpful and will keep doing business with them! If I could do more than 5 stars I would!

East End Pawn Shop

21:37 10 Sep 19

We upgraded our computers and Joseph was extremely helpful and very good at setting up our new computers and all our printers. He was very proficient and had a great attitude the entire time. I would highly recommend him for any tech support needs.

Tony Arbucci

17:41 23 Aug 19

Tech Staff at Data Age are the greatest. Always prompt at addressing problems, and usually have you back up and running in minutes. Less than 30 seconds from online chat, to text, to a Tech calling to address my issue, and about 3-4 minutes until back up to speed. Best customer support anywhere!

Brian LaPlume

15:27 23 Aug 19

Been a happy customer since 1991. Great program and outstanding tech support. When your business is dependent on the software, you want a company with a solid product and is fast to respond to problems. Data Age has never let me down. Brian LaPlume Action Pawnbrokers Hudson Fl 34667

Paul Greynolds

15:36 16 Aug 19

Our business started using the Pawn Master program 2 years ago and we couldn’t be any happier! The program itself is well thought out and easy to use, but the biggest surprise has been tech support. The few times we have needed them the response has been almost immediate and and issues are fixed within a few minutes! They are AWESOME!!! Would highly recommend this company to anyone

Manuel Vidal

15:03 13 Aug 19

Data age technical support is quick on there response and ready to serve. Data age is number one in the industry with many year of experience. I have tried many others computer programs prior to getting data age and the comparison is close to none. Data age has kept my company running smoothly since 2010. Thank you Data Age.

Haley Skierski

19:33 10 Aug 19

Josh in support was extremely helpful in solving my system issue after a routine software update. He got the job done quickly and had a great personality as well. Our pawn shop absolutely loves Data Age and the software support they offer.

Christopher McComb

17:23 07 Aug 19

Every time I’ve had to call data age for tech support they have been extremely helpful. Each staff member I’ve spoken with has been extremely helpful and knowledgeable. I have nothing but nice things to say this company.

Mark Keehr

21:46 29 Jul 19

My printer went down in the middle of a very busy day. I had several customers in the store and wasn't able to get them their receipts properly. I called data age and they promptly called me back and helped me through the issue on all 3 of computers. My agent was extremely knowledgeable, he was able to answer every question I had and was even able to walk me through the process on one of my computers when we couldn't connect over the internet. 5 stars all the way! Keep up the great work!

Ramen Otero

03:53 25 Jul 19

Experiences may vary from pawn shop to pawn shop, but as for the company, Data Age itself? It's an 11 out of 10 in terms of management and leadership. Many CEOs of various companies are just faces that you see or hear about, but for Data Age? No, not at all here. Len is in the trenches with his employees day in and day out, his phone is almost always ringing ready to take a call from a customer of his to help them out. All aspects of management are hands-on as well, ready to help the customers they deal with at a moment's notice. There isn't a single insincere or disingenuous person in a leadership position here. If you ever have a problem, let them know. They will get you sorted. Thank you for everything, Data Age!

thePageShowNTell

20:49 23 Jul 19

I have been dealing with Data Age for many years and I have always been impressed with the technical skills and customer service. They are quick to act and always know what there doing. When ever we have any sort of computer issues they are always able to help us with our issues. I would highly recomend them to anyone.

vallis kolbeck

17:43 12 Jul 19

Data Age has been taking care of my Buisness for Over 25 years. Helpful in every way. Data age has grown so much over the years, but the Custer service makes you feel Like its a mom and pop shop. Join with confidence.

Travis Vance

22:39 03 Jul 19

Tech support was great, fast, and super responsive. I believe his name was Howard. Now that guy was on point...Couldn't ask for better A++ support..Give this guy a raise, because he knew exactly what he was doing.

Vintage Gold and Coin

14:36 29 Jun 19

Data Age Tech Support personnel are always personable and professional. The changes that we needed were minor, but Tech Support still made sure that everything was tested before we signed off. Using Remote Assist support allowed our business to continue while changes were made behind the scenes. A big Thank You to Data Age Tech Support!

Nicholas Gawne

02:31 20 Jun 19

Data Age Business Systems customer service goes above and beyond and I have to say that dealing my service technician has been the easiest one I've ever had the pleasure dealing with He should be put up for an award or a promotion he was helpful respectful. Attentive and knowledgable. And got me issued handled like it was nothing. Keep up the amazing work

Steve Brown

18:39 07 Jun 19

First rate software for the industry. The customer/tech support is ALWAYS first rate. I've been a loyal customer for over 25 years. Thank you!!

westtown jewelry

17:29 01 Jun 19

Data Age has the best software in the business. The software is very easy to use and keeps everything in the shop running smooth. Whenever I have a question they answer quickly and answer the question I have right away. They have great reps, tools and customer service.

Marie Frandsen

03:42 31 May 19

Data Age is hands down one of the best! They have helped our pawn shop integrate a 3rd party lister tool Through pawn master to help us manage inventory and take our online Sales to the next level! They have some amazing technicians who provide top notch customer service! Ramon has been a key person in helping us to ensure all systems run smooth and assists with any needs presented! Huge thanks to Data Age for what your folks do we appreciate you.

Stephen Remillard

20:28 29 May 19

After an 11 year relationship with Data Age the experience and level of service just gets better. We enjoy a very stable platform that runs close to flawlessly. On the occasion there is a hiccup in something it is quickly and professionally resolved. That is what we have relied on to run our business. Now we are prepared to engage some new and exciting products to move us forward such as text messaging, Quick Books and Podium integration to take us to the next level. Keep up the good work!

Jeni-Lei Powell

20:53 28 May 19

Best business decision I have ever made! Staff is knowledgeable and efficient. Technical terms are explained in a manner that you can understand. They even make a point of using your name when speaking to you and follow up with an email ( that is seen by other staff) to be sure your problem was handled satisfactorily. Wish more companies took customer satisfaction to this level!

Shane Porter

18:55 23 May 19

Lynn and Jessica and their team at data age are great to deal with. I converted from another software company and every aspect of the conversion was handled with the utmost attention and our employees love the flexibility and easy use of Pawn Master classic! Wish I could leave 10 Stars instead of 5!!

Greg -S

16:26 21 May 19

Josh is the man! When ever we have an issue Data Age is always quick and efficient. They get us up and going super fast. Always great people.

Fast Cash

20:23 14 May 19

We really appreciate Data Age working with us to help run our business. The key things that really set Data Age and Pawn Master apart from its competitors is their willingness to not let the little things get in the way of giving the customer what they need. Our Account Manager- Lisa Nick always has an exceptional level of customer service.

tami bryant

18:00 08 May 19

We have been with Data Age since 2004 and have never once regretted our decision to go with this top notch company! Everyone from sales to technical support all the way up to the Owner himself are nothing short of amazing!! I can not stress enough how much we appreciate the way these folks do business!!

Darryl Quinton

18:28 01 Apr 19

Fantastic service! Been using Data age software for a long time now and never been disappointed. Immediate solution to any concerns I have encountered. Would recommend to anyone. 5 Star.

Amjad Shamim

21:11 17 Mar 19

As a consultant we have worked with several hundred customers over the last two decades. There are less than 5% of companies who I consider top tier, and consider Data Age to be one of those top tier companies. We evaluate the companies based on their product maturity, commitment to customers and employees, documented key processes including customer support, leadership experience, and financial commitment to product advancement. Data Age excels in all the areas and I commend their leadership team for consistently dominating their industry.

LaBosco's Jewelry Castle

12:35 05 Mar 19

I wish there were more stars because after 12 years I have received a level of service that has gone above and beyond my expectation. Not only has this company provided me an all inclusive software, but they are always thinking about the future in ways that will benefit my business. What’s more, they are very proficient with compliance and are always researching and making sure we are are fully aware of law revisions and additions. I have never once lost data or had my system inoperable for any reason. That’s a lot to say for software after 12 years...in fact, it’s unheard of. Partnering with Data Age has not only provided me with the most reliable and streamlined software, but the PEOPLE behind the software have become an instrumental part of the growth of my business.

Kerry Rainey

22:40 27 Feb 19

I have been with them for over 25 years and I have always had great service. The program is easy to use and manage. Len and his staff are always there if you have any questions or need assistance.

Smart Financial

16:52 27 Feb 19

Great Software that has a All the Features you need to run your Pawn Business. The PawnMaster Team is great to work with and are able to support your needs in a timely manner.

A Pawn USA

16:29 27 Feb 19

We have been using Pawnmaster for almost 20 years now. They are top notch! Customer service - superb!!!!! Any time I have an issue, it is immediately taken care of with no down time at all. Staff is extremely friendly and knowledgeable and always available. Len, the CEO, goes out of his way to make sure that all of our needs are being met. Also, visited the facility a few times for training. Clean, spacious, and very professional. Finally their software, very easy to use, easy to train new hires to use it, has everything that I can possibly need and more - our customers being able to pay online, integration with quickbooks, reports, gun logs, the list goes on. I'm am definitely a fan! Thank you Data Age for everything!!!!

4 Seasons Pawn Shop

21:06 12 Dec 18

We have been a customer of Pawn Master / Data Age since 2013 and we love the software and service they provide. Since we started using Pawn master, we found it helped grow our business and more importantly made our business more profitable. Over time we have added many features that make my business better. We use text message reminders for customers which the customers appreciate and has helped increase pawn service payments. We use digi shield for data backup which gives use piece of mind. We use other features like scanners and labels which streamlines the pawning process and makes transactions smooth and quick. They have also helped with ensuring that we comply with the heavy regulations that are imposed on our industry. Our sales rep Jessica does a wonderful job of listening to our needs and offering the appropriate solutions. On the rare occasion in which we have trouble, the tech support team is amazing. They are fast, effective and reliable. The software itself is a work horse. It is built to keep things simple, professional and reliable. Thanks everyone, keep up the great work.

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